> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.fluxerlist.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.fluxerlist.com/_mcp/server.

# Bot troubleshooting

#### The bot doesn't answer at all

Work down this list.

1. Run `@FluxerList ping`. Mentions work with any prefix, so this rules out a changed prefix.
2. Check the channel. If an admin ran `!settings channel #something`, commands only work there. Admins can lift it with `!settings channel none`.
3. Check the bot's permissions in that channel. It needs **Send Messages**, **Embed Links**, and **Read Message History**.
4. If `!ping` works but a game or claim doesn't, an admin may have turned it off. See [Set up the bot](/bot-setup).
5. If the bot doesn't answer anywhere, it may be down. Check the [status page](https://status.fluxerlist.com).

#### The bot is offline or slow

Check the [status page](https://status.fluxerlist.com) first. If the bot or the site is listed as having an incident, staff are already on it and it will start answering again once it's resolved. If everything shows as operational, work through the steps above, then ask in the [support server](/support) with the exact message you saw.

#### Missing Permissions

The bot can't reply in that channel. Grant it **Send Messages**, **Embed Links**, and **Read Message History** there. The message tells you which channel it means.

#### Not Registered

This server isn't listed on FluxerList yet, so bump, vote, and stats have nothing to act on. List it with [`!list`](/bot-list) or on [fluxerlist.com](https://fluxerlist.com/add?type=server).

#### No Linked Account

Anything involving tokens needs a FluxerList account. Sign in at [fluxerlist.com](https://fluxerlist.com) with Fluxer once, and the bot recognises you from then on.

#### On Cooldown when I try to bump

A server can be bumped once every 12 hours. The message says how long is left and shows a live countdown. Turn on [bump reminders](/bot-notifications) to get pinged when it's ready.

#### The bot is online but doesn't reply

It's usually missing permissions in that channel. Run `!setup check` in a channel where it can post: it lists what the bot has and what's missing (View Channel, Send Messages, Embed Links, and Read Message History are required). If the bot can't post where you ran a command, it DMs you the reply along with what to fix (unless you turned that off with `!usersettings permdm off`). Muting the bot or blocking it from a channel isn't the fix for a shared prefix, use `!prefix <new>` instead.

#### The prefix stopped working after I changed it

The new prefix applies immediately. If you forget it, mention the bot with `@FluxerList prefix` and it tells you what it is. Prefixes can be up to 5 characters.

#### I keep getting 'Did you mean...?' replies

Another bot in your server probably shares the prefix. The cleanest fix is a prefix of your own with `!prefix <new>`, so commands stop triggering both bots. To keep it, switch the nudge off with `!dym off`. You don't need to mute the bot: mentions like `@FluxerList ping` always work.

#### Notifications aren't posting

See [Notifications](/bot-notifications#if-posts-look-plain-or-dont-arrive). The usual causes are a missing channel, missing permissions there, or a deleted webhook.

#### !list says Already Submitted or Listing Limit Reached

That server is already pending or live on FluxerList, or your account has reached the number of servers it can list. Check your [dashboard](https://fluxerlist.com/dashboard).

#### My FLAT score isn't showing

FLAT needs the bot in your server and tracking turned on. Check with `!flat`. Scores update hourly, so give it a little time after the bot joins. See [FLAT activity score](/flat).

## Still stuck?

#### [Ask in the support server](/support)

Bring the exact message the bot showed you.